WHERE ARE MY ITEMS MADE?
Our items are ethically produced one at a time with our wonderful production partner, BMC Fashion, located in Phoenix, AZ. Visit their Instagram to peek at the behind the scenes of this innovative factory.
WHAT DOES "MADE-TO-ORDER" MEAN?
When you place an order with us, we place that order with our factory, so it's made especially for you. This cuts down on inventory and overhead costs for us, as well as waste that may or may not end up in a landfill. We love this system and hope that it's the standard for all brands in the future!
HOW LONG DOES IT TAKE TO MAKE AND SHIP OUT MY ORDER?
Currently, items typically take 1-2 weeks to be cut, sewn, and shipped out (depending on volume), but we're working on getting that down to just a few days. If that changes, we will list an updated lead time (lead time is the average time it takes to cut, sew, and ship out an order) on our banner at the top of the home page. If you have questions about the timing of your order, don't hesitate to reach out to us at firstname.lastname@example.org.
HOW CAN I TRACK MY ORDER?
Once your item ships out, you'll get an email with the shipping information and tracking number.
DO YOU OFFER RETURNS & EXCHANGES?
Yes. As a new brand, we think it's important to encourage people to give us a try and we want to make that process easy. It may change in the future, but this year we are offering free exchanges and returns for your first order (as in, we will reimburse your shipping if your item doesn't work out). All returned items must be unworn, unwashed, and with all tags still attached.
That said, each item does cost us to make, so please take care when ordering the first time, and please don't order multiple sizes to try on with the intent of returning some. If you have questions about fit or sizing that aren't listed on the product page, please reach out to us at email@example.com and we'd be happy to help you! Visit our Returns & Exchanges page for more info on how to start the process.
CAN YOU TELL ME ABOUT YOUR PRICING?
We'll be the first to say it: our prices may seem high to some. Believe it or not, this is just what it costs to make things ethically in the US, which is something we really believe in. Not that we're against making things (ethically) in other countries, but we started out producing in the US in 2018 with our first brand, and we like the way it allows us to oversee quality and communicate quickly and easily. Plus, our awesome production partner has a goal to bring fashion production back to the US as it once was (right now 95% or more pieces of clothing we buy in the US is produced overseas) and we think that's a great mission we want to be a part of.
We price our items like every other brand: We take our cost of goods and labor, and double that to find the wholesale price (actually we don't even double it, we take a bit of a smaller margin), then double that again to find the retail price, because later this year we will be partnering with retail stores as well.
We use really high-quality deadstock fabrics, fabrics that we probably couldn't afford if we were paying the wholesale prices for them, and we go to the ends of the earth to make sure our pieces are well-made and well-fitting, so they are worthy of their price. We consider our pieces good investments you'll want to wear for years to come.
Many of us have been caught up in the "race to the bottom" mindset - thinking we're entitled to cheap (and cheaper and cheaper) clothes, and if they're not cheap, that we're being ripped off. But in most cases this isn't true, and the lens through which we discern what things "should cost" no doubt needs a good cleaning. As author Lucy Siegle says "Fast fashion isn't free. Someone, somewhere is paying."
We are so grateful to each and every person who pays our prices when we know they could shop for a semi-similar item from a fast fashion brand. Thank you :)