Returns and Exchanges

 

We are happy to return or exchange your order if you write to us at hello@ournaturalhistory.com within 14 days of receipt of the item. First time returns and exchanges get free shipping. Items must be unused, unworn with their original tags and/or packaging. After 14 days, we are happy to return the item, but for store credit/exchanges only. All items older than 30 days are final sale. Please note that any free return shipping applies to domestic (USA) locations only. 

Exchanges

We'd love to help you find the right size and style for you if the first one didn't work out. That said, please try to get the right size the first time, as we are a small, made-to-order brand and each order costs us. We are happy to help if you want to reach out with size, style or fit questions at hello@ournaturalhistory.com.

For first-time exchanges only, return shipping will be free/included (both the cost for you to return your item to us, and the cost to ship a new one out). Please write us at the above address within 14 days of receiving your order to begin the exchange process. We will email you a pre-paid USPS label, and ship out your exchange as soon as we receive your package. Please note that any free return shipping applies to domestic (USA) locations only. 

Natural History has the right to deny a refund if the merchandise returned does not meet our return policy requirements (clean, unworn, and with tags still attached. Original packaging is preferred).

Returns

If this is your first purchase with us, we are happy to pay for your return shipping (to ship the item back to us, as well as your original shipping cost). For all future returns, the shipping fee will be deducted from the total when we process your refund. We are happy to email you a return label for your first return to make the process easier.

Please email us at the above address within 14 days of receiving the item and indicate the reason you wish to return the item. Your return will be processed as soon as we receive your package. Please note that any free return shipping applies to domestic (USA) locations only. 

Refunds will be issued using the same method through which you purchased (credit card or PayPal). We will process your return as soon as possible, but depending on your bank, please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

Natural History has the right to deny a refund if the merchandise returned does not meet our return policy requirements (clean, unworn, and with tags still attached. Original packaging is preferred).

Shipping

Items are shipped via the USPS. Contact us if you’d like to arrange an alternative shipping solution. Natural History is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, or other courier delays. Shipping costs for international locations will be calculated at checkout based on location. Please note that once the item is shipped, Natural History has zero control over shipping, including customs delays and charges. Customs fees are determined by the policy of each individual country and are not the fault of the sender or carrier. Natural History is not responsible for payment of any duty or import fees.

*International shipping note* Due to worldwide COVID-19 delays, shipping suspensions, and high costs, we've temporarily suspended worldwide shipping. If you don't live in the US and would like to order something, feel free to reach out to us at hello@ournaturalhistory.com and let us know! We will closely monitor the shipping status and hope to open worldwide shipping soon.